Legal
Refund and Cancellation Policy
This policy explains how subscription cancellations, refund requests, usage-based services, and billing errors are handled.
- Effective date
- August 6, 2026
- Last updated
- August 6, 2026
- Company
- Founderly, Inc.
- Contact
- support@founderly.xyz
Section 01
Subscription cancellations
Customers may cancel a subscription at any time. Unless otherwise stated during purchase, cancellation prevents future renewals, and access continues until the end of the current paid billing period.
Section 02
Refund requests
Refund requests are reviewed individually. Customers should contact support@founderly.xyz within 14 days of the relevant charge and include the account email, product name, payment date, and reason for the request.
Section 03
Usage-based services
Charges for services already consumed or delivered may not be refundable unless required by applicable law or caused by a verified technical or billing error.
Section 04
Duplicate or incorrect charges
Verified duplicate charges or billing errors will be corrected or refunded.
Section 05
Processing time
Approved refunds are returned to the original payment method. The time required for the refund to appear depends on the customer's bank or payment provider.
Section 06
Before paid products launch
Before launching paid products, Founderly will update this policy so that it accurately matches the actual subscription and refund model.
Section 07
Contact
For cancellations, refunds, or billing questions, contact support@founderly.xyz.
