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Refund and Cancellation Policy

This policy explains how subscription cancellations, refund requests, usage-based services, and billing errors are handled.

Effective date
August 6, 2026
Last updated
August 6, 2026
Company
Founderly, Inc.

Section 01

Subscription cancellations

Customers may cancel a subscription at any time. Unless otherwise stated during purchase, cancellation prevents future renewals, and access continues until the end of the current paid billing period.

Section 02

Refund requests

Refund requests are reviewed individually. Customers should contact support@founderly.xyz within 14 days of the relevant charge and include the account email, product name, payment date, and reason for the request.

Section 03

Usage-based services

Charges for services already consumed or delivered may not be refundable unless required by applicable law or caused by a verified technical or billing error.

Section 04

Duplicate or incorrect charges

Verified duplicate charges or billing errors will be corrected or refunded.

Section 05

Processing time

Approved refunds are returned to the original payment method. The time required for the refund to appear depends on the customer's bank or payment provider.

Section 06

Before paid products launch

Before launching paid products, Founderly will update this policy so that it accurately matches the actual subscription and refund model.

Section 07

Contact

For cancellations, refunds, or billing questions, contact support@founderly.xyz.